{"xsrfToken":"2966c68457c1d867605d71e74850ceb99765efbd_lout","branding":{"id":"1","key":"sup","name":"Perennia Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#083b8a","headerLinkHoverBGColor":"#083b8a","headerBadgeColor":"#083b8a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"Perennia Help Desk","description":"<p>We’re here to assist you with any questions or issues you may have. To get started, simply choose from the available support options below to submit a request. Our team is committed to providing you with timely and effective solutions.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"6","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10476,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[5,1,4,2,3],"key":""},{"id":"9","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Thanks for taking the time to submit a feature request! Try to include as much information as you can.</p>","icon":10550,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4,1,2,3,5],"key":""},{"id":"7","name":"Report a weather station","descriptionHtml":"<p>Please note: <br> Perennia cannot guarantee the accuracy or completeness of all weather station data. When data is missing from the source, data from the closest weather station to the primary station will be used as a substitute. We will make efforts where possible to retrieve the data of the primary station from the source. Perennia Food and Agriculture Corporation, and any partners are not liable for any damages to users' properties or farms arising from the use of the information provided on the website. Perennia strongly encourages all users to seek advice from appropriate professionals and experts if they feel uncertain about the information provided.</p>","callToAction":"Report a weather station","introHtml":"<p>Let us know if a weather station's data is inaccurate or incomplete</p>","icon":10474,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[3],"key":""},{"id":"10","name":"Report an issue with a Course","descriptionHtml":"","callToAction":"Report an issue with a Course","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10482,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[2],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"8","name":"Report a weather station","descriptionHtml":"<p>Use this form if you notice a weather station is not reporting the required data.</p>\n<p>Please note: <br> Perennia cannot guarantee the accuracy or completeness of all weather station data. When data is missing from the source, data from the closest weather station to the primary station will be used as a substitute. We will make efforts where possible to retrieve the data of the primary station from the source. Perennia Food and Agriculture Corporation, and any partners are not liable for any damages to users' properties or farms arising from the use of the information provided on the website. Perennia strongly encourages all users to seek advice from appropriate professionals and experts if they feel uncertain about the information provided.</p>","callToAction":"Report a weather station","introHtml":"","icon":10474,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"3","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"2","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"4","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://perennia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Perennia.ca"},{"id":1,"name":"Perennia myAccount"},{"id":2,"name":"Perennia Academy"},{"id":3,"name":"Perennia Farm Data Tools"},{"id":5,"name":"Payments and Billing"}],"orderMapping":{"5":[6,9],"1":[6,9],"4":[6,9],"2":[6,9,10],"3":[6,9,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZmRmZDYwZi0yNDAzLTQ0MWEtODYyNC03MGMxNmQ2MTA3ZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5NDQxNTcsIm5iZiI6MTczMzk0Mjk1N30.y24zmTj9UKpctYIJTVr4K2MoJQmvMEp3FS1RftvL2pQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"bfdfd60f-2403-441a-8624-70c16d6107fc","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}